Shipping and Returns
At Cancer Care Package, we know your order is more than a box arriving at a doorstep. Often, it is being sent to someone who could use a little extra comfort, encouragement, or reminder that they are not alone.
We take that seriously.
We carefully prepare each order and want you—and the person receiving your gift—to have a wonderful experience. If something goes wrong, please reach out. We’ll do our best to make it right while keeping the following policies in place so we can continue serving our customers well.
Shipping
Processing Times
Orders are typically processed and prepared for shipment within 2–5 business days, unless otherwise stated on the product page.
Personalized, customized, made-to-order, or specialty items may require additional processing time. Estimated production times, when applicable, will be provided with the product information.
Business days do not include weekends or holidays.
During holidays, special promotions, product launches, severe weather, or unusually high order volume, processing times may be longer.
Shipping Times
Shipping times shown during checkout are estimates provided by the shipping carrier and begin after your order has been processed and shipped.
Once a package leaves our hands, carrier delays can occasionally happen. Weather, holidays, transportation disruptions, incorrect addresses, and other circumstances outside our control may affect delivery.
Because of this, Cancer Care Package cannot guarantee a specific delivery date unless we expressly state otherwise.
If your package appears to be unusually delayed, please contact us. While we cannot control the carrier, we will do what we reasonably can to help you track down your package and determine the next step.
Please Double-Check the Shipping Address
Many of our packages are gifts, so we know the shipping address may be different from your own.
Please carefully review the recipient’s name and complete shipping address before placing your order.
Customers are responsible for providing an accurate and deliverable address. Cancer Care Package cannot guarantee replacement or reimbursement for packages delivered to an incorrect address supplied with the order.
If you notice an error, contact us as quickly as possible. If the order has not yet been processed or shipped, we will make every reasonable effort to correct it.
Tracking Says Delivered, But You Can't Find It
If tracking shows that a package was delivered but it cannot be located, please first check around the delivery location, with household members or neighbors, and with the carrier.
Occasionally carriers mark packages delivered shortly before they actually arrive.
If the package still cannot be located, contact us and we will help you determine what options may be available. Cancer Care Package is not responsible for packages that a carrier confirms were properly delivered, but we will always try to help when we can.
Lost Packages
If tracking indicates that your package may have been lost in transit, please contact us.
We may need to allow the carrier's required investigation or waiting period before determining whether a package is officially lost.
When a carrier confirms that a shipment has been lost, we will work with you toward an appropriate resolution, which may include replacement or refund depending upon the circumstances and product availability.
Damaged or Incorrect Orders
This is one area where we want to hear from you right away.
If your order arrives damaged, defective, or substantially different from what you ordered, please contact us within 7 days of delivery.
Please include your order number and photographs of the product and packaging when possible. This helps us determine what happened and fix the problem quickly.
Depending upon the circumstances, we may offer a replacement, refund, store credit, or another appropriate solution.
If we made the mistake, we will make it right.
Returns
Our 30-Day Return Policy
For eligible products, you may request a return within 30 days of delivery.
To be eligible for a return, the product must generally be unused, unopened when applicable, and in its original condition and packaging.
Please contact us before mailing anything back. Unauthorized returns may not be accepted or may delay your refund.
Once your return is approved, we will provide instructions for returning the item.
Items That Cannot Be Returned
Because some of our products are created or prepared specifically for an individual recipient, certain items are final sale unless they arrive damaged, defective, or incorrect.
Non-returnable items may include:
- Personalized or customized products
- Made-to-order products
- Gift cards
- Digital products or downloads
- Clearance or final-sale merchandise
- Opened personal-care, hygiene, food, or consumable products
- Products that have been used, altered, damaged after delivery, or are missing original components
If you're unsure whether an item is returnable, contact us. We would rather answer the question before you send something back.
Personalized Products
Please carefully review all names, spelling, dates, messages, colors, sizes, and other personalization details before submitting your order.
Because personalized products are made specifically for you or your recipient, they generally cannot be returned or exchanged because of customer-submitted errors or a change of mind.
But if we make the personalization mistake, please let us know within 7 days of delivery and we will make it right.
Change of Mind
We understand that sometimes something simply isn't what you expected.
Eligible, non-personalized merchandise may be returned within the return period as described above. Unless the product is damaged, defective, incorrect, or the return is the result of our error, the customer is responsible for return shipping costs.
Original shipping charges are generally non-refundable.
Refunds
Once we receive and inspect an approved return, we will notify you regarding your refund.
Approved refunds will generally be issued to the original payment method. Processing times vary depending on your bank or payment provider, and it may take several business days after we issue the refund for it to appear on your account.
Shipping charges are not refundable unless the return resulted from our error or applicable law requires otherwise.
Exchanges
Because inventory can change quickly, we cannot guarantee that a particular replacement product will be available.
If you would like to exchange an eligible item, contact us and we will let you know the best way to handle it based on current inventory.
Order Cancellations and Changes
We begin preparing orders as quickly as possible.
If you need to cancel an order or change the shipping address, personalization, gift message, or another detail, please contact us immediately.
We will gladly make the change if we reasonably can, but once an order has entered production, been personalized, packed, or shipped, we may not be able to change or cancel it.
Gifts
We know many Cancer Care Package orders are sent directly to someone you care about.
If your recipient has an issue with a gift, they—or the original purchaser—are welcome to contact us. For privacy and payment-security reasons, refunds generally must be returned to the original payment method used for the purchase.
Fraudulent or Abusive Claims
We reserve the right to refuse a refund, replacement, return, or other remedy when we reasonably determine that a claim is fraudulent, abusive, inconsistent with tracking or delivery information, or otherwise violates our policies.
Nothing in this policy limits rights or remedies available to customers under applicable law.
Most Importantly—Talk to Us
Policies are necessary, but people matter more.
If something went wrong with your Cancer Care Package order, please give us the opportunity to help.
Behind every order is a real person sending something to another real person, and we never want to lose sight of that.
Contact us through our website and include your name, order number, and a brief description of the issue so we can help as quickly as possible.
Cancer Care Package LLC
cancercarepackage.com
Last updated: September 29, 2026
